These Terms and Conditions govern the use of chauffeur services provided by Luxury Transfer Scotland Ltd, a company registered in Scotland. By booking our services, you agree to be bound by these Terms and Conditions.

Definitions

“Company” means Luxury Transfer Scotland Ltd. Company Number SC844494, including its drivers, affiliates, and agents.

“Client” means the individual or organisation booking chauffeur services.

“Service” refers to the provision of chauffeur driven transport as agreed at the time of booking.

Service Description

The Company provides professional chauffeur services throughout Scotland and, by agreement, beyond. Services include point-to-point transfers, hourly hire, corporate travel, and special events.

Currency

All currencies stated are in £GBP.

Insurance

The Company carries insurance for both our vehicles and the contents being carried, and well as public liability insurance. We recommend our clients make arrangements for their own travel and medical insurance.

Payment terms

The Company accepts all major credit and debit cards via a secure payment link, bank transfers & IBAN/OBAN Transfers. Overseas payments may incur additional bank charges, these must be met by the client.

For travel within 7 days of booking, 100% of payment will be required to secure your booking. Bookings made more than 7 days in advance will be held with a 50% non-refundable deposit, with the remaining 50% due 48 hours days before travel.

Cancellations and refunds

Cancellations made 14 days or more prior to the scheduled travel date are eligible for a full refund.
Cancellations made within 7 days of the travel date will receive a 50% refund.
Cancellations made within 48 hours of departure, as well as no-shows or failure to arrive at the designated time and location, are non-refundable.

Waiting Time

Where an airport meet and greet has been requested, the price quoted includes one hour of waiting time. Any further time spent will be chargeable at our hourly rate allocated in 15 minute intervals and will be payable by the client. 

Where a meet and greet has not been requested, your driver will arrive at the pick-up area 15 minutes after your flight has landed unless a prior arrangement has been made at the time of booking. Parking fees will be included in the cost, however the cost of any additional parking charges as a result of delays will be met by the Client. In the event of delayed flights, your driver will be in contact upon your arrival.

For all other bookings, 30 mins of waiting time is included into the cost.

Delays & Force Majeure

The Company will make every effort to arrive on time but is not liable for delays caused by traffic, weather, accidents, road closures, or other events beyond our control.

In the event of mechanical failure or unforeseen circumstances, we reserve the right to substitute a similar vehicle or outsource to a trusted partner.

Smoking Policy

No smoking or vaping is permitted in any of our vehicles.

WiFi

On board WiFi will be provided, however this is subject to network availability as signal strength varies by location. The WiFi provided is used at the Clients own risk and The Company will accept no liability for any information lost or intercepted as a result of using this service.

Age Limitations

[TBC – Details from Insurance company]

Animals

With the exception of assistance dogs, animals are not permitted to travel in any of our vehicles.

Client Conduct and Damages

Clients must behave responsibly and respect the chauffeur and vehicle at all times. The Company reserves the right to terminate service without refund in cases of abusive or dangerous behaviour. Smoking, consumption of illegal substances, and excessive alcohol use are prohibited in the vehicle. The Client will be liable for any damage caused to the vehicle by themselves or their party. Seatbelts must be worn at all times while the vehicle is in motion.

Data Protection

Client data is collected and stored in compliance with the UK GDPR and Data Protection Act 2018. The Company does not share personal information with third parties without consent unless legally required.

Entire Agreement

This document represents the full agreement between The Company and the Client. Any verbal or written arrangements outside of these Terms and conditions are not legally binding.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

Luxury Transfer Scotland Ltd.

Company Number: SC844494

Registered address: 18 Montague Terrace, Edinburgh, EH3 5QR

Terms and Conditions updated 27 May 2025.